prk99 Privacy Policy —
Your Data, Your Rights,
Our Commitment to You

1. Introduction

This Privacy Policy describes how prk99 ("prk99", "we", "us", "our") collects, uses, stores, and protects the personal information of users ("Member", "you", "your") who access the prk99 platform at prk99.pro. prk99 operates as a Pakistan-facing online sports betting and live casino platform, serving members across Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Faisalabad, and all other regions of Pakistan.

This Privacy Policy applies to all personal data collected through prk99.pro, including data collected during account registration, identity verification, deposits and withdrawals, platform usage, and customer support interactions. It also applies to data collected through any prk99 mobile application, if and when released.

prk99 takes its obligations regarding personal data protection seriously. This policy is written in clear, plain English so that every prk99 member can understand exactly how their information is used and what choices they have.

2. Personal Data We Collect

prk99 collects personal data in two ways: information you provide directly, and information collected automatically through your use of the platform.

2.1 Information You Provide

2.2 Information Collected Automatically

When you access prk99.pro, our systems automatically collect certain technical information to operate and improve the platform:

• Device Data: Device type, operating system, browser type and version, screen resolution
• Network Data: IP address, approximate geographic location derived from IP, mobile network operator
• Usage Data: Pages visited, features used, time spent on platform, betting and game history
• Session Data: Login timestamps, session duration, actions performed during each session
• Cookie Data: See Section 6 (Cookies & Tracking) for full details

3. How We Use Your Personal Data

prk99 uses the personal data we collect for the following purposes:

• Account Management: Creating and maintaining your prk99 account, authenticating your identity at login, and processing account updates
• Service Delivery: Processing sports bets and casino wagers, settling winnings, processing PKR deposits and withdrawals via Easypaisa, JazzCash, HBL, UBL, MCB Bank, SadaPay, and Raast
• Identity Verification: Verifying that you meet the 18+ age requirement, confirming your identity for KYC compliance, and preventing fraudulent account creation
• Anti-Money Laundering (AML): Monitoring transaction patterns for suspicious activity and fulfilling reporting obligations where required by applicable law
• Responsible Gaming: Monitoring usage patterns to identify potential problem gambling behaviour, enabling and enforcing voluntary deposit limits, session timers, and self-exclusion requests
• Platform Security: Detecting and preventing unauthorised access, fraud, cheating, and abuse of the prk99 platform
• Communications: Sending transaction confirmations, security alerts, and service notifications to your registered email address and Pakistan mobile number
• Platform Improvement: Analysing aggregated usage data to improve platform features, game offerings, and the overall member experience
• Marketing: Sending promotional offers and bonus notifications to members who have opted in to receive them. You may opt out at any time through your prk99 account settings
• Legal Compliance: Complying with applicable legal obligations, responding to lawful requests from regulatory or law enforcement authorities

4. Legal Basis for Processing

prk99 processes your personal data on the following legal bases:

• Contract Performance: Processing is necessary to provide the prk99 services you have signed up for, including operating your account, processing bets, and handling payments
• Legal Obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and financial record-keeping obligations
• Legitimate Interests: prk99 has a legitimate interest in preventing fraud, maintaining platform security, and improving the service — provided these interests are not overridden by your privacy rights
• Consent: Where prk99 processes data for marketing communications or optional analytics, this is done on the basis of your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal

5. Data Sharing and Disclosure

prk99 does not sell, rent, or trade your personal data to third parties. We may share personal data in the following limited circumstances:

5.1 Service Providers

prk99 works with trusted third-party service providers who process personal data on our behalf, including payment processors (Easypaisa, JazzCash, banking partners), identity verification providers, game software providers, fraud prevention services, and cloud hosting providers. These providers are bound by data processing agreements and may only use your data to provide the specific service for which they are engaged.

5.2 Legal and Regulatory Disclosure

prk99 may disclose personal data to law enforcement, regulatory authorities, or courts where required to do so by applicable law or a valid legal order. prk99 will notify you of any such disclosure where legally permissible to do so.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of prk99's business, personal data held by prk99 may be transferred to the acquiring entity as part of that transaction. prk99 will notify affected members of any such transfer and the resulting changes to data processing arrangements.

6. Cookies and Tracking Technologies

prk99.pro uses cookies and similar tracking technologies to operate the platform, personalise your experience, and analyse platform usage. The cookies used on prk99.pro fall into the following categories:

• Essential Cookies: Strictly necessary for the platform to function. These include session authentication cookies and security tokens. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, responsible gaming limits, and last-visited game categories. These improve your experience but are not strictly necessary.
• Analytics Cookies: Used to understand how members interact with prk99.pro — which pages are visited most, how long sessions last, and where members encounter difficulties. This data is aggregated and does not identify individual users.
• Security Cookies: Help prk99 detect suspicious login attempts, unusual transaction patterns, and potential account takeover attempts.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using prk99.pro, though some preference-based features may not function correctly.

7. Data Retention

prk99 retains personal data for as long as necessary to provide the prk99 service and comply with applicable legal obligations. Specific retention periods are as follows:

• Account Data: Retained for the duration of your prk99 membership and for a period following account closure as required by applicable financial and anti-money laundering regulations
• Transaction Records: Financial transaction data — including PKR deposits, withdrawals, and bet settlement records — is retained for a minimum period as required by applicable law
• Identity Verification Documents: Retained for the period required by applicable KYC and AML regulations from the date of verification
• Support Communications: Customer support records are retained to handle follow-up queries and resolve disputes
• Marketing Data: Retained until you withdraw your consent for marketing communications

When personal data is no longer required, prk99 securely deletes or anonymises it in accordance with our internal data retention procedures.

8. Data Security

prk99 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and prk99.pro
• Encryption of sensitive data at rest, including identity documents and financial information
• Two-factor authentication (OTP via your registered Pakistan mobile number) for account access on unrecognised devices
• Strict internal access controls limiting access to personal data to authorised prk99 personnel on a need-to-know basis
• Regular security assessments and penetration testing of the prk99 platform infrastructure
• Real-time fraud monitoring and anomaly detection systems

While prk99 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, prk99 will notify affected members without undue delay.

9. Your Data Rights

As a prk99 member, you have the following rights with respect to the personal data we hold about you:

• Right of Access: You may request a copy of the personal data prk99 holds about you at any time
• Right to Rectification: You may request correction of inaccurate or incomplete personal data held by prk99
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations
• Right to Restrict Processing: You may request that prk99 restrict processing of your personal data in certain circumstances
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format
• Right to Object: You may object to processing of your personal data for direct marketing purposes at any time
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, contact the prk99 support team at [email protected]. prk99 will respond to all data rights requests within a reasonable timeframe. Identity verification may be required before any request is processed.

10. Children's Privacy

prk99 is strictly an 18+ platform. prk99 does not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe that a person under 18 has registered a prk99 account or used the platform, please contact prk99 immediately at [email protected]. prk99 will promptly investigate and close any underage account identified, and will delete the associated personal data.

prk99 takes age verification seriously and requires all members to confirm that they are 18 or older at registration. prk99 may request identity documents to verify age at any time. For more information about prk99's approach to underage access and responsible gaming tools available to parents, please visit our Responsible Gaming page.

11. International Data Transfers

prk99 may transfer personal data to servers or service providers located outside Pakistan where necessary to provide the prk99 platform and associated services. Where such transfers occur, prk99 ensures that appropriate safeguards are in place to protect your personal data — including contractual data protection clauses with service providers and the use of providers that operate under recognised data protection frameworks.

prk99 does not transfer personal data to jurisdictions that lack adequate data protection standards without first implementing appropriate protective measures.

12. Updates to This Privacy Policy

prk99 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this policy, we will notify you by email to your registered address or by a prominent notification on prk99.pro. The revised policy will be published at prk99.pro/privacy-policy with an updated effective date.

Your continued use of the prk99 platform following publication of an updated Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the updated policy, you may close your prk99 account and request deletion of your personal data.

13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way prk99 handles your personal data, please contact the prk99 support team. Our English-language team is available 24 hours a day, 7 days a week to assist members across Pakistan.

Email: [email protected]

For responsible gaming support, visit our Responsible Gaming page. For the full user agreement governing your prk99 account, see our Terms & Conditions.